Returns and Refund Policy
Yes, We Accept Returns No Questions Asked.
We make online coin collecting risk-free with a generous return policy.
Coin collecting is one of the most popular and profitable hobbies in America. It's a hobby that's based on the physical characteristics and value of a coin, which can be hard to determine online. As long-time collectors ourselves, we know buying rare coins online can feel a little risky in certain situations.
As a seller, we want to make sure every buyer is comfortable making a purchase from us. For that reason, we issue free returns for all eligible items to all customers. It doesn't matter if you're a collector, investor or gift giver - your purchase is protected with Great Southern Coins.
Every coin we sell comes with an unconditional 30-day money-back guarantee. If you're not completely satisfied with your purchase, just send it back to us in its original condition for a full refund - no questions asked, no hassle, no fine print.
How It Works:
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Notify Us
Let us know that you plan to make a return and when you plan to send your purchase back. This helps us process your refund faster, especially if an item arrived damaged. -
Package It Securely
Return items should ideally be kept in the original product packaging that it was received in and placed in a padded envelope to ensure the coin is protected during shipment. We highly recommend that customers insure the package for at least the item's sale price. -
Send It Back Within 30 Days
Make sure the return has a postmark date within 30 days of receiving the item. -
Item Inspection
Once we receive your package we will inspect the item, separate from any original packaging. If there is damage we will follow up with you to discuss the matter. Customers should know that this is not left up to the sole discretion of an evaluator. All of our items are properly documented prior to shipping so that there is a clear record of the condition -
Get Refunded in Full
It's an unlikely event for a customer to make a return, but most go smoothly. If the item arrives in its original form and within the 30-day returns period, we’ll issue a full refund with no other fees deducted from the refund amount. Most refunds are issued within 1-2 business days of successfully receiving the returned item.
Our goal is to get you paid and the return finalized as quickly as possible. At this time we do not offer a store credit or the ability to exchange an item. Refunds will be issued based on the original payment method.
Why Offering Refunds is a Business Practice For Us
Being an online coin dealer AND operating a brick-and-mortar store for many years in Texas, we fully understand the apprehension some collectors can have when they aren't making an in-person purchase.
Buying rare coins should be exciting, not stressful. We don't offer a 30-day money back guarantee because it's required by federal law or state laws. Guarantees aren't legally required. We accept customer returns because we want our collectors to feel 100% confident in every purchase whether they make it through our online store, by winning an auction or after stopping by our shop in Boerne.
If you need to make a return or have a question about our return policies, contact us by phone or email.
Great coins, Great service. Guaranteed. Just Give Us a Call!
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